Opengea SCCL — VAT no. F70709969
Carrer d'en Roig, 15 local · 08001 Barcelona, Spain
Contact: cures@cures.cat ·
legal notice
Identifying data (name, email) and the content of your conversations with the agent, which may include information about your emotional state and your relationship (special category data, art. 9 GDPR).
Your explicit consent (art. 9.2.a GDPR), given when you sign up. Sole purpose: to provide you with this platform's couples support. We do not use your data for any other purpose, nor do we share it with third parties for commercial purposes.
Each partner has a strictly private space: the other partner cannot access your conversations or notes, and the agent is both instructed and technically unable to reveal them. Only what you explicitly decide to share is shared (the "share" button, agreements and the shared profile).
There is a shared space where each of you may choose to place, if you wish, how you communicate, how you feel and what you need, as well as an agreed summary of your case. Your partner's agent does read this content: it exists so that it can help you understand each other better and so that practice conversations are realistic. It always works under these guarantees:
Opengea SCCL makes no use of your conversations or data beyond providing the service: no commercial analysis, no advertising, no profiling, no AI model training, no transfer or sale to third parties. Communications are encrypted (TLS), external backups are stored encrypted, and technical access to the systems is restricted to essential maintenance, under a duty of confidentiality. In order to generate the agent's replies, the system must process the content of the conversations; this processing is done exclusively to provide the service.
On the public pages (the home page, this policy and the service presentation) we measure visits with our own tool, hosted on our own server. We use no cookies and store nothing on your device, which is why we do not ask you for cookie consent.
For each visit we store the page, the title, where you came from, your browser language, the device type and only the first three octets of the IP address (88.30.28.0, never 88.30.28.138). That fragment is the only thing we send to ip-api.com to obtain the country and approximate city. The visitor identifier is computed on the server with a key that rotates every night, so it cannot be used to follow anyone from one day to the next.
There is no usage measurement inside the application: not in conversations, not in the joint session, not in the profile.
Language processing is carried out through Anthropic's services (privacy policy), acting as data processor. This involves an international transfer of data to the United States: the content of the conversations is processed there to generate the agent's replies. The transfer relies on the European Commission's standard contractual clauses and on the EU-US Data Privacy Framework, and Anthropic is contractually committed not to use that content to train models. You can request a copy of the safeguards at cures@cures.cat.
Hosting, the database and the backups are on Opengea SCCL's own servers in the European Union (Hetzner, Germany/Finland).
Conversations, memories and notebooks are kept while the account is active. You can delete individual topics whenever you want, and delete the whole account from the application itself (Account → Delete account), without having to ask anyone: both people confirm the deletion, and it removes the accounts, the conversations, the memories, the shared files and the session transcripts.
Once deleted, data may still survive in the backups, which destroy themselves: 14 days for local copies and 30 days for the encrypted off-site copy. After that no trace remains. Technical server logs (access, errors) are kept for 30 days.
Access, rectification, erasure, restriction, portability and objection, and withdrawal of consent at any time. Access and portability you can exercise yourself from the application ("Download your data", which gives you a file with everything that is yours), and so is erasure. For anything else, or if you prefer to do it in writing: cures@cures.cat. You can also lodge a complaint with the APDCAT or the AEPD.
We keep a record of when you gave consent and which version of this text you agreed to, because the law requires us to be able to demonstrate it. If you withdraw consent, the service can no longer attend to you —it is the only legal basis it rests on— but you will still be able to download and delete your data.
The agent makes no automated decision with legal or similarly significant effects on you: it accompanies a conversation, and what you do with it is your decision. This service is for adults.
This service is a support tool and does not replace professional health or psychological care. In an emergency: 112 · 016 · 061. For conflicts that call for a human mediator, Catalonia's public mediation service is available.