Opengea SCCL — contact: oficina@opengea.org.
Identifying data (name, email) and the content of your conversations with the agent, which may include information about your emotional state and your relationship (special category data, art. 9 GDPR).
Your explicit consent (art. 9.2.a GDPR), given when you sign up. Sole purpose: to provide you with this platform's couples support. We do not use your data for any other purpose, nor do we share it with third parties for commercial purposes.
Each partner has a strictly private space: the other partner cannot access your conversations or notes, and the agent is both instructed and technically unable to reveal them. Only what you explicitly decide to share is shared (the "share" button, agreements and the shared profile).
There is a shared space where each of you may choose to place, if you wish, how you communicate, how you feel and what you need, as well as an agreed summary of your case. Your partner's agent does read this content: it exists so that it can help you understand each other better and so that practice conversations are realistic. It always works under these guarantees:
Opengea SCCL makes no use of your conversations or data beyond providing the service: no commercial analysis, no advertising, no profiling, no AI model training, no transfer or sale to third parties. Communications are encrypted (TLS), external backups are stored encrypted, and technical access to the systems is restricted to essential maintenance, under a duty of confidentiality. In order to generate the agent's replies, the system must process the content of the conversations; this processing is done exclusively to provide the service.
On the public pages (the home page, this policy and the service presentation) we measure visits with our own tool, hosted on our own server. We use no cookies and store nothing on your device, which is why we do not ask you for cookie consent.
For each visit we store the page, the title, where you came from, your browser language, the device type and only the first three octets of the IP address (88.30.28.0, never 88.30.28.138). That fragment is the only thing we send to ip-api.com to obtain the country and approximate city. The visitor identifier is computed on the server with a key that rotates every night, so it cannot be used to follow anyone from one day to the next.
There is no usage measurement inside the application: not in conversations, not in the joint session, not in the profile.
Language processing is performed using Anthropic's services (privacy policy). Hosting is on Opengea SCCL's own servers in the EU (Hetzner, Germany/Finland).
Conversations and memories are kept while the account is active. You can delete individual topics from the app, or request full deletion of the couple's account by writing to oficina@opengea.org.
Access, rectification, erasure, restriction, portability and objection, and withdrawal of consent at any time: oficina@opengea.org. You may also lodge a complaint with the APDCAT/AEPD.
This service is a support tool and does not replace professional health or psychological care. In an emergency: 112 · 016 · 061.